Best Car Parks Ltd. Terms and conditions
PLEASE READ CAREFULLY. THIS IS A SAFETY NOTICE WITH CONDITIONS THAT MAY AFFECT YOUR LEGAL RIGHTS
Everyone entering this Car Park is bound by the Terms and Conditions and entry to the car park will bind them to these Terms and conditions and
a. Must follow the procedures outlined in these Terms & Conditions
b. Must obey the directions displayed on signs, notices, markings etc.
Please remember that the Car Park is open to the public and it is not possible to guarantee the security of your vehicle and its contents.
“The Company” means the operating companies and the management company and all companies associated with it and its lessees, and all other persons having any propriety or other interest in the Car Park.
“The Customer” means any person who uses the Car Park whether by him or herself, or his or her servants or agents or as servant or agent for anybody else and any person having any propriety, possessors, financial or material interest in the vehicle.
“Entrant” means any natural person who enters or is in the Car Park whether or not the Customer. Except where expressly qualified person includes companies, firms and associates incorporated or Un-incorporated; words in singular shall where applicable include the plural and words incorporating a masculine meaning shall include a feminine and neuter meaning.
There is a maximum speed limit in this Car Park of 10 KM.P.H.
Before leaving the Car park, Customers are Strongly Recommended to ensure that:
• Your vehicle is securely locked; and
• All windows in the vehicle are securely closed; and
• If the vehicle is fitted with security devices, please ensure that they are working and have been activated; and
• If you have to leave possessions in the vehicle do not leave them in plain sight, e.g. on a seat. They should be locked in the boot or trunk Customers are reminded that their motor insurance policies may not cover possessions in vehicle.
Car Parks can be dangerous and all persons must:
• Drive carefully in the Car Park and;
• Observe the rules of the road and;
• Park only inside a clearly marked space and proceed immediately to nearest exit, stairs or lift lobby and leave the Car Park directly and;
• Obey directional signs and;
• Be extra careful with children. Keep children under close supervision and do not permit them to play or run about in the Car Park and;
• Please deposit all litter in litter receptacles provided. Should you damage any vehicle in the Car park you are requested to report the matter immediately to the Car Park Control Office and give details of registration, insurance etc.
The Company shall have the right to move any vehicle by driving or otherwise within or outside the Car Park at the Company’s sole discretion.
a. The Company is only providing a space for parking your vehicle and the fee is solely in proportion to the time spent in the Car park. The Company therefore has no obligation to maintain custody over the vehicle or its contents.
b. The Company. Its servants and agents shall not be liable in respect of any loss or mis-delivery of or damage to the vehicle howsoever the same may be caused save where the same may be caused by the negligence or breach of statutory duty, of the Company, its servants or agents (in the case of the Company only) the dishonesty of its servants or agents; and
c. The Company, its servants and agents shall not be liable in respect of death or personal injury sustained by the entrant howsoever the same may be caused save where the same may be caused by the negligence or breach of statutory duty of the Company, its servants or agents.
The customer will indemnify the Company against all claims, demands and costs whatsoever arising out of or in connection with the presence of the vehicle in the Car park unless the Customer shall prove that the loss, damage, death or injury the subject of the matter of such claims or demand was caused solely by the negligence or breach of statutory duty of the Company, its servants or agents. Every person who enters into contract with the Company for the parking of a vehicle at the Car Park, whether by purchasing a ticket or otherwise does so on behalf of him/herself and all other customers (as herein defined) and warrants his/her authority to so contract.
The ticket which is issued is applicable only to the vehicle in respect of which it is issued and does not entitle the Customer to any particular space in the Car Park or to priority over other Customers.
Parking fees are displayed on the Tariff Board at the entrance to the Car Park and may be altered from time to time at the sole discretion of the Company. The prices quoted are inclusive of VAT.
In default of production of a ticket the Company may refuse to release the vehicle until it has made such enquiries as it may determine. In this regard, the Company may require the Customer to provide proof of ownership of the vehicle, proof of identity and to complete and sign such declarations as the Company may deem appropriate for the release of the vehicle.
All customers using pay and display sites, by legislation, have a ten minute grace period to either pay at the pay and display machine on site or book online via our website. If payment is not made within this timeframe the customer is liable to clamping. Pay and display sites include Shelbourne Park, Rockbrook, Lansdowne, Priorsgate, Phibsboro Shopping Centre, Kelly’s Yard, Castle Street, Belgard Square, Rathfarnham.
No vehicle should be towed into the Car Park and no work or cleaning of the vehicle shall be done in the Car Park except by authorized servants or agents.
No activity in connection with the selling, hiring or the disposal of the vehicle shall be carried out in the Car park.
ONLINE BOOKING CONFIRMATION
CONFIRMED – Once the online booking is completed an email will be sent to the email address provided at the time of payment.
This email means the payment has been approved and your booking is confirmed. Please ensure the vehicle registration is correct on the email.
If your vehicle is clamped due to a wrong vehicle registration input then a clamp release fee will apply.
NOT CONFIRMED – If you do not receive an email confirmation. This means no booking has been made. If the card payment has been declined no booking will have been made.
WRONG VEHICLE REGISTRATION
If you book your parking online and enter the wrong vehicle registration please contact us on (01) 6896424 or email us at firstname.lastname@example.org to assist you.
If your vehicle is clamped due to the wrong vehicle registration on the booking, a clamp release fee of €30 will be charged.
If you think you might have made a duplicate booking you’ll need to let us know as soon as possible.
Contact us on 01 8782074 or email us at email@example.com to assist you.
Please note no refund is possible on a duplicate booking after the day of the parking.
No person has any authority to vary or alter these Terms and Conditions unless such variation is in writing under the hand of the Company’s Secretary.
A complaint against the Company should be notified immediately giving all the relevant details. Your insurers and the Gardaí should also be notified if appropriate. All communications should be directed to Bestcarparks Ltd 40 Northumberland Road, Dublin 4.
1) In the event that you are not entirely happy with your online purchase, Bestcarparks Ltd offer to hassle free returning options.
A refund can be obtained within 48 hours of receipt,Should you wish to return items purchased online you can do so by:
Simply pop into the Bestcarparks car parks at Tara Street, Belgard Square, Camden St or Hanover Street with your receipt. A member of our team will be happy to exchange or refund your car parking booking free of charge.
Send your return booking to: Bestcarparks Ltd 40 Northumberland Road, Dublin 4,
Please enclose a letter with the following information:
Description of returning On Line booking / bookings
Date of booking reservation /s
Car Park Name
Booking description, Day parking, Evening parking, 24hr parking Weekly parking or Monthly parking.
Reason for cancelations items.
2) Refunds can only be made in the original tender of purchase. Online refunds will be processed to the original payment card or type
We are happy to refund your car park On Line Booking provided date of use has not expired, (date car park spaces is reserved for) once we are notified 24hrs before reservation is to be used.
This does not affect your statutory rights.
If you have any queries in regards to our returns policy please do not hesitate to contact us.
Ph: +353 01 8782074